Vuori Studio City

Reviews for this Store

• July 21, 2026

  Bob H.

  2.0

  Nice store, nice product rude staff tried to make a return. They acted as though we were recently released from prison tone affect, and attitude matter, and in this case, they fell far short.

  Response from Vuori

  Hi Bob, we're truly sorry to hear about your experience with our staff during your return. We strive to provide excellent service and it's disappointing to learn we fell short in this instance. Your feedback is invaluable, and we will address this with our team to ensure a more welcoming atmosphere in the future. Thank you for bringing this to our attention, and we hope you might give us another chance.

• March 20, 2026

  Lyn W.

  5.0

  Bradley, at the Studio City store, I am so impressed with you. You went above and beyond to help me today. I was looking for a very specific pant, and you greeted me kindly at the front door, asking if I needed help, but then respectfully left me to search until I needed help. When I did, you got me into a changing room quickly with a different pair of pants I wasn't sure about. Upon figuring out which pants I was looking for, you took it upon yourself to find them in your computer. They were not on the floor. There were none left in my size on the website, and you could easily have blown me off. You did not. You were not satisfied with that and went into the back to look more. You stuck with it and showed me how much you cared. And then you FOUND THE PANTS! I didn't even need to try them on because that Villa Trouser is perfect on me. And I do not throw that word around about pants and me often. All of this, and I still got out of that crazy Sportsman's Lodge parking insanity in less than 15 minutes, so I didn't have to pay for parking. Scour Yelp, folks, I do not ever write reviews. But Bradley deserves a shout out. In a time when we all question whether decency in humanity still exists, you turn around and find a Bradley. Thank you. I appreciate you so much.

  Response from Vuori

  Thank you so much for your kind words, Lyn! We’re thrilled to hear about your positive experience with Bradley. We appreciate you taking the time to share your feedback and look forward to welcoming you back soon!

• March 12, 2026

  Anthonette P.

  2.0

  Horrible customer service. I didn't get the names of the two employees, but one was a female and the other male, and their attitudes were beyond rude. Sad because Vuori has wonderful products, but I won't be visiting this store in the future. I'll order online or go to Nordstrom to purchase.

  Response from Vuori

  Hi Anthonette, we're truly sorry to hear about your experience. This is not the level of service we strive to provide, and we appreciate your feedback as it helps us improve. We value our customers and hope you might reconsider visiting us again in the future. If you have any further concerns, please feel free to reach out to us directly at support@vuori.com. Thank you for your understanding.

• January 31, 2026

  Stephanie E.

  2.0

  Echoing recent reviews where customer service has been abysmal during multiple visits. It seems like there is some sort of social club behind the front desk and everyone behind it is so self absorbed that they are blind to customers that walk in. I have also experienced employees asking other customers if they need help, but being ignored even when I clearly have items in my hands to try on. My last visit was slightly better in that a shorter dark haired girl asked me how I was doing, but that was after a couple of other employees ignored me both when first entering, and at the front desk. I'm own several Vuori pieces but now think twice about buying from this brand.

  Response from Vuori

  Hi Stephanie, we sincerely apologize for the disappointing experience you encountered during your visits to Vuori. Your feedback is invaluable, and we take your concerns seriously. We strive to create a welcoming environment for all our customers, and it seems we fell short in your case. We appreciate your loyalty to our brand and hope you'll give us another chance to provide you with the exceptional service you deserve. Thank you for your honest review.

• January 13, 2026

  Tessa H.

  1.0

  I've bought multiple items from this store and maybe in my sweats I didn't look like their token customer, or maybe it's the fact that I'm black, but not one person spoke to me in the store but they absolutely helped all of the other customers. They even walked around me to get to those other customers. I had to walk up to the counter to ask a question and if I could try something on and I was told I could just go back there. They had literally just set up a fitting room for someone else and gave them service but not me. I was in the fitting room and no one checked on me but I did hear them say to a different customer "if you need anything please let me know". I decided not to purchase anything even though I liked what I tried on and left the store, where they didn't even say anything as I walked out. I'm disgusted and will never purchase anything from this brand ever again. I'll probably donate the stuff I have because who treats people like that?

  Response from Vuori

  Hi Tessa, we sincerely apologize for your experience at Vuori. Your feedback is important to us, and we take matters of customer service very seriously. It is concerning to hear that you felt overlooked during your visit, and we appreciate you bringing this to our attention. We strive to create an inclusive and welcoming environment for all our customers. Please feel free to reach out to us directly at support@vuori.com so we can address your concerns further. Thank you for your feedback, and we hope to improve your experience in the future.

• December 30, 2025

  Carolyn G.

  1.0

  I visited the Santa Barbara and Manhattan Beach locations; both friendly, professional, and had sale racks. The Manhattan Beach store called the Studio City location to place a hold on pants in my size. The pants were $86 on sale at both Manhattan Beach and Santa Barbara, (a day earlier), but I needed a smaller size. When I went to Studio City to pick them up, I asked about the sale rack and was told they only had “last chance” items, not sale items, even though my held pants rang up as on sale. Why would two stores have “sale” racks, and Studio City location call the same rack “last chance” at full price? Same items. Also the woman at the register next to me told someone that they were items were getting marked down, and the other salesperson said they were full price. Honestly, get your stories straight. I also tried another pair that was on sale in Santa Barbara, but it was not on sale in Studio City. Then, when they rang up my held pants again, the price was $120+, even though an associate had rung them up at the sale price just five minutes earlier!! What a horrible experience. One woman was helpful, and gave me the sale price, but another, with long blond hair, basically called me a liar.

  Response from Vuori

  Hi Carolyn, Thank you for sharing your experience with us. We sincerely apologize for the confusion regarding pricing and merchandise between our locations. Your feedback is crucial, and we will address the inconsistencies you've highlighted to ensure a better experience for all our customers. We appreciate your understanding and hope to serve you better in the future.

• November 24, 2025

  Karol P.

  2.0

  First time I visited the Studio City location and I'll never go back. I was there on Nov. 17 around 2ish. The store only had 1 customer purchasing at the desk. No one bothered to greet me. I specifically went in to purchaseca B-Day gift. I started browsing and then had a couple of questions regarding length and color matching. Two young ladies were working the desk or moreorless chatting at the desk when I approached and asked my questions. The attitude was beyond unfriendly and as if I was bothering them. I put the items back and left, never to return. This is a great line of clothing, but the customer service needs improvement. I come from a retail background and great customer service is key to any retail business. Whoever manages this location needs to get their staff in order.

  Response from Vuori

  Hi Karol, we're truly sorry to hear about your experience. We appreciate your feedback and understand how important customer service is. We'll address this with our team to ensure a better experience for our customers in the future. Thank you for bringing this to our attention.

• November 7, 2025

  Angelo I.

  5.0

  A big round of applause for the incredible staff of this location! Went there for 3 days in a row to find the perfect fit and the perfect items and every time they were so prepared and kind. A special thank you to Johanne (hope the spelling is correct) she made the buying experience truly special and was very kind to style me with multiple outfits with her expert advice. And lastly thanks to the store manager Jane for running such an amazing store!

  Response from Vuori

  Thank you so much for your kind words, Angelo! We're so happy to hear you had such a positive experience with our staff, especially Johanne and Jane. We strive to provide exceptional service and it's wonderful to know we hit the mark. We look forward to seeing you again soon!

• September 3, 2025

  Jasmine W.

  5.0

  Sigh! I love their clothes and I can’t stop buying them!

  Response from Vuori

  Thank you so much, Jasmine! We're thrilled to hear you love our clothes! Your support means the world to us. Happy shopping!

• August 29, 2025

  Julie H.

  5.0

  First time shopper! Loved the welcoming staff. Thank you Jane for showing a genuine interest in helping me find my sister in laws gift! Both her and Sarah made me feel so welcomed as I finished my transaction there. It's so refreshing shopping at a beautiful store with genuine people working there. See you ladies again when I come back to shop for myself! Great selection for lounge wear - I wanted to take everything home!

  Response from Vuori

  Thank you, Julie! We're so glad to hear that you had a wonderful experience with Jane and Sarah. Your kind words about our staff and selection truly mean a lot to us. We can't wait to welcome you back for your next shopping trip!