Vuori Malibu

Reviews for this Store

• September 15, 2024

  JM M.

  5.0

  Friendly service, a good selection of workout and casual clothes in beautiful colors.

• July 14, 2024

  Monique M.

  2.0

  I love Vuori, and I wear their joggers all the time. Their comfort and style is outstanding! Today I made a special trip to the Malibu store to try on some tops, bras and new pants so I wouldn't have to bother with online exchanges. I have several trips coming up and I wanted to update my Vuori collection. For most of the time, I was the only customer in the store. There were 3-4 sales people (young men and women) who stood huddled at the counter talking and playing on their phones. I was left to find sizes and styles. Eventually one young lady came over to help me. But the others stood there like it was social hour, not work. She never checked on me when I tried on clothes, and all I could hear from the dressing room was the endless chit chat. It was not a positive experience. I'm sure I would have purchased more than 2 tops had there been better customer service. Management needs to train these workers how to work.

• February 25, 2024

  Jolie F.

  4.0

  This was my very first time visiting this store! I was drawn in by a beautiful Saturday morning of Mat Pilates they were offering! I appreciated the great class! After the class they had snacks at their store! The products in the store were quite nice for men and women! The material was super soft and I appreciate the sustainability attribute in their products! As for size offerings? I'm not sure if they provide sizes for all! If you need a serious athletic top for women that supports you, you will not find here! Worth a visit!

• December 3, 2023

  Mayur T.

  5.0

  Good service

• December 1, 2023

  Candy W.

  5.0

  Love the clothes and service !

• September 27, 2023

  Rada L.

  1.0

  Update: I just received an email from google stating over 500 people read my review! Thank you google! I scrolled down and a couple of others having a poor experience at the Malibu location but the “owner” replied to those reviews yet ignored mine. Interesting…. ————————————————— If I could, I'd give this store 0 stars. First time I went, the sales lady and manager was extremely helpful. I received a gift and the clothes didn't fit. I was concerned the sweat pants I purchased would shrink and I was told they wouldn't, BUT if they did, not to worry. I was informed vuori had a lenient exchange policy and would honor an exchange without a receipt or tags, etc and without a time constraint. WOW! Now that's service! Forward 1 year: the pants shrunk but I held on to the tags of that pair and another pair, which I never wore. I wasn't in a hurry to return the pants as the Malibu store isn't convenient to drive to, is closed by the time I get off work and besides, they have a "lenient" exchange policy without time constraints. Today I was able to leave work early and made it to the store 20 mins prior to closing. The manager told me there's nothing she can do for me. You have to jump through hoops giving them email, name and a phone number which they said they had no record of me in their system. Then she informed me of the 4 month return policy. I explained this wasn't what I was told when I purchased the sweats and asked if there something she could do for me. I wasn't expecting cash back or even a gift card. I just wanted to exchange the sweats for joggers or a zipper hoodie. Nope. Sorry. She couldn't do anything even though the manager there last year assured me this wouldn't happen. I'm out $250 for 2 pairs of sweat pants that I can't wear. I'll never shop there again. Looks like many other yelpers have had issues with the Malibu location. You'd think they'd be more accommodating for the prices they charge.

  Response from Vuori

  Hi Rada, Thank you so much for sharing your experience. I am so sorry that your original review on Yelp was not addressed. We have escalated your feedback to the District Manager and the Director of Stores to thoroughly review it with the Malibu team and management.

• August 11, 2023

  Daniel A.

  5.0

  Dillon and Will were so accommodating, helpful, and made my experience at Vuori exceptional. I’ll shop at this store just because of them.

• May 26, 2023

  Marcel J.

  1.0

  I purchased an outfit for my wife, knowing that their smallest size would not fit. The salesperson informed me that my wife could go in and exchange easily at any of their stores or online if it was within a certain period of time. No receipt needed. She just went to the Malibu store to exchange and they had her return the clothes, credit my card, and then made her pay for the items that she chose. No exceptions. They were not helpful. I am embarrassed. Super disappointed in the service at the Malibu store and the miscommunication at the Encinitas store. My wife's mother's day gift is now me paying her back for the gift the she had to buy herself after returning what I bought her. The popularity of this product has already cast a shadow over their focus on customer service training and practice. What a shame

  Response from Vuori

  Hi Marcel, We are so sorry to hear that this was your experience at our Malibu Store. We have passed your review to both the Encinitas and Malibu Store and District Managers to discuss and review with their teams. Please keep a look out for an email from our Customer Service Team! Again, our sincerest apologies. Thank you for providing this feedback so we can continue to learn and grow as a team. Have a great day!

• May 6, 2023

  Annie S.

  5.0

  I went into the store today and the employees were very friendly and helpful :) I am glad to see that the store has gotten back to kind customer service.

• April 22, 2023

  Jane C.

  4.0

  My experience here was mostly good. I was ignored upon entry and then felt pressured when I finally was acknowledged by the young woman helping me. She didn't seem to want to engage unless there was a sale, which was quite uncomfortable. I bought pants regardless and ignored her mostly. Good clothes and store but weird employee.

  Response from Vuori

  Hi Jane, I'm so sorry that your time in-store was anything less than exceptional. I have passed your review and feedback to Malibu's management and they will be reviewing this with their team. The quality of your experience with Vuori is so important to us. If you have any additional concerns or questions, please don't hesitate to reach out to us at support@vuoriclothing.com and our Customer Support team is always happy to help. Have a great day!