Vuori Legacy West

Reviews for this Store

• July 25, 2026

  Nila N.

  5.0

  I went a hour before they closed on 7/24/26 and the associates there were so friendly for first timers and were able to pin what exactly I was looking for. Amazing experience will definitely be coming back!

  Response from Vuori

  Hi Nila, thank you so much for your wonderful feedback! We strive to create a welcoming atmosphere and help our customers find exactly what they need. We can't wait to welcome you back for another amazing experience!

• June 28, 2026

  Amber J.

  5.0

  Wow, the customer service is absolutely impeccable. This is definitely my favorite store at all the legacy West and over the past year has become my favorite workout brand to buy just for my overall buying experience at this location. The team is so kind and always make sure my experience is wonderful.

  Response from Vuori

  Hi Amber, thank you so much for your wonderful review! Our team works hard to ensure every experience is a positive one, and it's great to know we succeeded with you. We look forward to welcoming you back soon for more of your favorite workout gear!

• May 23, 2026

  Mark

  1.0

  Walked in today ready to buy some shirts; two employees standing around (one of them, slim, blond female) neither them or anyone else offered a single bit of help!

  Response from Vuori

  We’re truly sorry to hear about your experience, Mark. It’s disappointing to know that our team did not provide the assistance you needed during your visit. We value your feedback as it helps us improve our service. Please know that we strive to create a welcoming environment for all our customers at Vuori. We hope you might consider giving us another chance in the future.

• January 22, 2026

  Beautiful M.

  5.0

  Friendly staff with a great selection of clothing items to choose from.

  Response from Vuori

  Thank you for your wonderful review! We strive to provide a pleasant shopping experience, and your feedback truly motivates us. We look forward to welcoming you back soon!

• December 29, 2025

  David F.

  5.0

• December 1, 2025

  Katie T.

  1.0

  I was truly disappointed and disturbed by the experience I had at the Vuori Legacy West store today. I arrived around 12 PM, and there were two young associates chatting with each other at the cashier. When I walked in, they briefly glanced at me, without any greeting, acknowledgment, or expression, and continued their conversation, even though I smiled at them. I began browsing and trying on jackets on my own, expecting that someone might offer assistance. Unfortunately, no one approached me. The two associates remained engaged in their conversation the entire time. I was not particularly offended until a senior couple entered the store. At that moment, the male associate immediately walked over to them and offered help. The contrast in treatment was so stark that it felt extremely improper, and frankly, discriminatory. I stayed in the store for about 10 minutes, trying on multiple items, yet not a single person looked at me, or offered service. The customer service at this location was HORRIBLE. I do not want to assume racism, but the difference in how I was treated compared to other customers was obvious and deeply uncomfortable. As a previous Vuori customer, I strongly recommend allocating more resources toward employee customer service training, at least for this location. Investing in high-quality service is far more meaningful than spending heavily on social media ads. No customer should ever feel ignored or singled out in your stores.

  Response from Vuori

  Hi Katie, As providing a positive and welcoming experience in our stores is the cornerstone to who we are as a brand, please know that we take customer feedback seriously, so thank you for reaching out and sharing your experience with us. Needless to say, the behavior you described witnessing at our Legacy West store goes directly against our values and commitments. With that, we have notified the store's leadership team to investigate internally and align on where further education and training may be required with the team. Thank you again for bringing this to our attention and if you have any other questions or concerns, please don't hesitate to reach out to us via support@vuori.com

• November 30, 2025

  Ahmad S.

  5.0

• November 21, 2025

  The C.

  1.0

  I’m a little disappointed because I came to the Plano location to shop and replace some of my lululemon with Vuori. I left empty handed after feeling like they didn’t want my business. I asked for help and was asked to hold but then the same person must have forgot and went to help a couple that came in. After that I put back what I had in my hands and walked out. Could be that it was this location so maybe in the near future I’ll try a different location as their clothing is nice and fits well.

  Response from Vuori

  We're truly sorry to hear about your experience at our Plano location. Your feedback is important, and we will address this with our team to ensure better service in the future. We appreciate your interest in Vuori and hope you'll give us another chance at a different location. Thank you for your understanding!

• November 18, 2025

  Kelly P.

  5.0

  I cannot say enough amazing things about my experience at Vuori at Legacy West. From the moment I walked in, I was greeted with a level of customer service that you just don’t see anymore. Wendy, Amanda, Erin King, and Angelica were nothing short of phenomenal. Their patience was incredible as they helped me sift through my daughters’ and my husband’s Christmas lists without ever making me feel rushed. They genuinely cared about helping me find the perfect gifts and made thoughtful, accurate suggestions. They even made the entire shopping trip fun with their kindness and positive energy. They stayed attentive even while the store was busy, and I always felt taken care of. On top of helping me with all the gifts I needed, they also helped me find several great things for myself. Their product knowledge and customer service were truly outstanding. This team made what could have been a stressful holiday shopping trip feel easy and enjoyable. Wendy, Amanda, Erin King, and Angelica deserve recognition for going above and beyond. If you’re shopping for gifts or just treating yourself, I highly recommend visiting Vuori at Legacy West. The service is exceptional, and they will take care of you like family.

  Response from Vuori

  Thank you so much for your wonderful review, Kelly! We're so happy to hear about your exceptional experience at Vuori and that our team made your holiday shopping enjoyable. Wendy, Amanda, Erin King, and Angelica truly appreciate your kind words and recognition. We're glad you found the perfect gifts and some treats for yourself too! We look forward to welcoming you back soon!

• November 5, 2025

  Brian K.

  4.0

  I like clothes quality here. Staff is nice but small selection of clothing

  Response from Vuori

  Hi Brian, thank you for your feedback! We're so happy to hear you love the quality of our clothes and appreciate our staff. We're always working to expand our selection, so your input is invaluable. We hope to see you again soon!